New Jersey American Water Raises Its Water Billing Rates, Effective September 1

The New Jersey Board of Public Utilities (BPU)
approved a settlement between New Jersey American Water and the N.J. Division of Rate Counsel, BPU Staff, and several intervenors for new water and wastewater rates for New Jersey American Water.

The approved rates represent a total annualized revenue increase of approximately $45.5 million.

The company’s rate request was filed on January 14, 2022 and was primarily driven by
more than $985 million in infrastructure investment in treatment system and distribution upgrades since its last rate filing.

The new rates will become effective September 1, 2022. With the approved rate
increase, the monthly bill for an average water customer using 5,520 gallons will increase approximately $2.93, and the monthly bill for an average wastewater customer will increase approximately $3.74.

:Even with the new rates, the cost of high-quality, reliable, water and wastewater service continues to be about one penny per gallon and remains among the lowest household utility bills,” New Jersey American Water said.

Customers will receive information about the new rates in their next New Jersey American Water bill. This information will also be available on the company’s website at
www.newjerseyamwater.com under Customer Service & Billing, Your Water and Wastewater Rates, or by calling 800-272-1325, Monday through Friday, 7 a.m. to 7 p.m.

New Jersey American Water also reminds its customers about the variety of bill paying assistance programs that are available. Customers who are having difficulty paying their water and/or wastewater bills are encouraged to arrange for payment arrangements or budget billing directly through the MyWater customer portal or by calling the company’s Customer Service Center at 800-272-1325.

Customers who meet low-income requirements may also apply for assistance through the company’s H2O Help to Others program, which provides water and wastewater service charge discounts of up to 100 percent.

Additionally, customers who are behind on their bills may also qualify for the new LIHWAP program, administered by the N.J. Department of Community Affairs.

More information about all of these programs can be found at www.newjerseyamwater.com under Customer Service & Billing, Bill Paying Assistance.

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